Privacy Policy

At Sparklejoy (sparklejoydrawings.com), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

We operate in British Columbia, Canada, and comply with the Personal Information Protection Act (PIPA, BC) and Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA). By using our store, you consent to the practices described in this policy.

1. Information We Collect

We collect information you provide directly when you:

• Place an order (name, billing and shipping address, email address, phone number)
• Create an account (email address, password)
• Contact us (name, email, message content)
• Subscribe to our newsletter (email address)

We also automatically collect certain technical information when you visit our site:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs
• Device and operating system information

Payment information is processed directly by our payment processor (e.g., Stripe or PayPal). We do not store your credit card number on our servers.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including shipping and order confirmation emails
• Manage your account and provide customer support
• Send transactional emails (order receipts, shipping updates)
• Send marketing or promotional emails, only with your consent
• Improve our website, products, and services
• Detect and prevent fraud or unauthorised activity
• Comply with legal obligations

We will not use your personal information for any purpose other than those listed above without first obtaining your consent.

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third parties only as necessary to operate our store:

• Shipping carriers (e.g., Canada Post, UPS) — to deliver your order
• Payment processors (e.g., Stripe, PayPal) — to securely handle payment transactions
• Email service providers — to send order and marketing emails
• Website platform providers (WordPress / WooCommerce) — to power our online store
• Analytics providers (e.g., Google Analytics) — to understand how visitors use our site

All third parties are required to protect your information and are only permitted to use it for the specific purpose we engage them for. Some providers may be located outside Canada; where this is the case, your information may be subject to the laws of those jurisdictions.

We may disclose your information if required by law, court order, or government authority, or if necessary to protect the rights, property, or safety of Sparklejoy, our customers, or the public.

4. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your cart contents, keep you signed in, and understand how visitors use our site.

Types of cookies we use:

• Essential cookies — required for the store to function (e.g., shopping cart, login session)
• Analytics cookies — help us understand site usage (e.g., Google Analytics)
• Marketing cookies — used to show relevant ads (only if you have consented)

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to use the store.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are typically retained for a minimum of seven (7) years for accounting and tax purposes. You may request deletion of your account and personal data at any time (see Section 6).

6. Your Rights

Under PIPA (BC) and PIPEDA, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct inaccurate or incomplete information
• Withdrawal of consent — withdraw consent for marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Complaint — file a complaint with the Office of the Information and Privacy Commissioner for BC (OIPC BC) if you believe we have not handled your information appropriately

To exercise any of these rights, please contact us at the email address listed in Section 9. We will respond within 30 days.

7. Security

We take reasonable technical and organisational measures to protect your personal information against loss, theft, unauthorised access, disclosure, copying, use, or modification. Our store uses SSL encryption (HTTPS) for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at sparklejoydrawings@gmail.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our store after changes are posted constitutes your acceptance of the updated policy.